ZyXEL NBG420N 802.11n Wireless Router w/ 2 IPSec VPN Tunnels

ZyXEL NBG420N 802.11n Wireless Router w/ 2 IPSec VPN Tunnels
by ZYXEL

List Price: ~~$109.99~~
Our Price: $45.00
You Save: $64.99 (59%)
Availability: Usually ships in 1-2 business days
Category: CE
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Customers in the UK, Buy this product at amazon.co.uk for British Pounds

Digital Photo Product Details

Manufacturer: ZYXEL
Audio: English (Original Language)
Format: CD
Platform: Windows
Model: NBG420N
Product features:

Broadband router with Wireless-N (802.11n Draft 2.0) technology for optimum speed and coverage
Offers data transfer rates of up to 300Mbps;backwards compatible with Wireless-B/G (802.11b/g) Wi-Fi certified devices
Stateful Packet Inspection (SPI) firewall and VPN pass-through for a secure connection at any remote location
Wi-Fi Protected Access and WPA2 for secure connections
2-year manufacturer's warranty

Accessories:

Digital Cameras Photo Reviews of ZyXEL NBG420N 802.11n Wireless Router w/ 2 IPSec VPN Tunnels

Customer Review: Blown away by (bad) customer service
Summary: 2 Stars

I bought two of these routers because they had all the features I needed to link two small offices and had good reviews on Amazon. Before buying, I read through the manual to verify that the VPN tunnels would work with dynamic IPs or at least DDNS. The manual indicated the router was capable of both in the details of the VPN setup documentation (Section 15.2.1 of the manual found here: ftp://ftp.zyxel.com/NBG420N/user_guide/NBG420N_3.60_Ed1.pdf ). The basic setup of the router was pretty straightforward, until I got the the VPN setup. At that point, I attempted to set the Secure Gateway Address to 0.0.0.0 as described on page 182 of the manual (I did have keying mode set to IKE and no other active rules as qualified by the manual), but the router returned an error message along the lines of "secure gateway address cannot be empty". After double checking the other settings, I called technical support and waited on hold for about 20 minutes. I then walked through the settings with the tech support rep (to be fair, he was polite enough), but when I got to the specific issue I was encountering and described what I was attempted to do, he informed me that the NBG420N did not support VPN tunnels with dynamic IPs or DDNS - static IPs were the only option. I stated that the manual said otherwise and he informed me "the manual is wrong". He proceeded to suggest other models for the capability, but at this point I didn't have time to deal with ordering and I certainly didn't have any faith left in ZyXEL anyhow. I planned on returning them to Amazon and searching for an option locally since I needed to have them setup in two days. Since most of the stores were closed by this time of day, I decided to mess around with the router just to verify that it did not have the capability. While I was unable to get past the configuration issue mentioned for dynamic IP addresses, I was able to get it to work properly with DDNS. I feel I was jerked around by both the documentation and tech support, neither of which seems to have been correct. Aside from that, the routers seem to be working. The VPN tunnel does seem to take quite a while to establish (~5 minutes), but this could be partly due to DDNS and bandwidth limitations I suppose. Also, my two old Linksys WUSB54G 802.11g wireless adapters didn't seem to work with this router, they just kept constantly negotiating the connection. Other devices were no problem.

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