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Digital Cameras Photo Reviews of SanDisk Cruzer Micro 4 GB USB 2.0 Flash Drive SDCZ6-4096-E11Customer Review: Customer Service??? Summary: 1 Stars
The first Cruzer I purchased would not work at all. I spent an hour on the phone with the offshore customer service before an RMA would be provided. I received the replacement several weeks later. That's when the fun really began. I just wanted to use it as a ReadyBoost device and it is labeled ReadyBoost enabled. The problem is the U3 software on the device is not. This software causes an error in the device manager. The U3 software cannot be uninstalled with a Vista machine. The same offshore SanDisk customer service tells me to uninstall the software on an XP machine. After attempting to get several customer service reps to understand I don't have an XP machine, I am told to take it to a neighbor. I said I don't have a neighbor with an XP so the rep says take it to a computer store and do it on a store machine. I am stunned by the lack of customer service.
Customer Review: Ripped Off Summary: 1 Stars
The packaging should clearly state,"This usb comes with annoying and only marginally functional software that you cannot delete." My girlfriend (the gift recipient of this item) has to use Mac and IBM interchangeably daily, and even though the packaging says Mac compatible the sandisk product support site says the following:
SUPPORT FAQ QUESTION:
Mac users: I recently purchased a Cruzer Micro with U3 and when I plug it into my Macintosh I get an Untitled CD and a Launchpad.exe icon on my desktop that cannot be deleted. How can I delete these files?
SUPPORT FAQ ANSWER:
WARNING: Cruzer Micro with U3 is not compatible with Mac.
Thats it Sandisk, I'm never buying another one of your products. I feel this was deceptive and shortsighted.
Don't buy it. Even if it is cheap it is still overpriced.
Customer Review: Sandisk--Beware their Cust Svc Summary: 1 Stars
Bought one of these a couple months back and had some sort of "pilot error" with the U3 feature. Product wouldn't delete it, wouldn't access it. For two solid months I persistently tried to get an RMA (note that 3 months back the price was steeper) and got continual requests for "What was wrong?" from three differently accented e-mails for more info, and finally, only a reference to use their redundant no-help Cust. Suppt. notes which wer not applicable to my issues.
Bottom line: I finally tossed the POS and bought back in on a cheapo from another mfgr at $20 which works perfectly. U3 might be useful, but it's useless overhead for most data transfer uses. Plus, there are similar, more stable, and free, USB apps available--if needed. Go with a different brand!
PS: Hope I never need Sandisk "help" with my 4GB Sansa...
Customer Review: Beware -Do not try to remove the U3 Software!!! Summary: 2 Stars
I purchased a 1GB Cruzer months ago and a 4GB Cruzer today. I originally didn't know what the U3 option was but I figured it wouldn't hurt having it. It is extremely annoying when you're using a Mac, as someone pointed out, you can do anything with the U3 on a Mac but you do get the useless CD icon.
This morning I read the comments where someone said you can remove the U3 from the SanDisk website so I decided to try it. I carefully followed the prompts only to watch in horror as it deleted the U3 program BUT it also deleted all my files!!! I immediately called SanDisk customer support who told me the only thing they could do was to offer a $150 U3 software that may or may not find my lost files.
If I ever find the guys that created the U3 option, especially the removal software I'll give them a real piece of my mind.
Customer Review: Nice Product, U3 cool but not for everyone Summary: 5 Stars
I actually own the 512MB version of this product, and have nothing but praise for the flash drive itself. Its fast, doesn't crash (as most of my others (PNY) have), and no cap to lose is a huge win. Now if they could just remind me to take it with me when I leave a site.
As a tech consultant, I use a lot of different computers so the U3 feature (run programs from the drive without installing the software on the computer) is GREAT. If you are using the flash drive to transfer files between your computers, it may not be that valuable, but if you are trying to take your entire workspace between systems, its a valuable tool. If U3 doesn't do anything for you, you can remove it using the REMOVE option under STATUS AND SETTING in the U3 app. This converts it back into a standard flash drive (or at least so it says).
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