Customer Reviews for Roku SoundBridge M1000/M1001 Network Music System

Roku SoundBridge M1000/M1001 Network Music System
by Roku

Roku SoundBridge M1000/M1001 Network Music System List Price: $199.99
Category: Receiver or Amplifier
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Digital Cameras Photo Reviews of Roku SoundBridge M1000/M1001 Network Music System

Customer Review: Great Features / Poor WiFi
Summary: 4 Stars

I received a Soundbridge for Christmas and love the features it has to offer. Setup is easy and straight forward. Once on the network, the product auto detects available music servers and offers relativaly easy navigation throught the archive. With Rhapsody, I've had the player streaming subscription media without issue.

I do have to echo the complaint of other reviewers. The WiFi reception is poor. I'm guessing it has to do with the fact that the Soundbridge runs 802.11b and that I have old plaster walls in my house. My laptop connecting on 802.11g has no problem at the same distance. I'll have to resort to running a wire instead.

Customer Review: Worst Customer Service on the planet
Summary: 1 Stars

Roku seems to basically have abandoned their Soundbridge customers to focus exclusively on their Netflix/Video business. For close to two months now I have been unable to access the RadioRoku website, any saved station other than the factory loaded presets and have received NO response to any emails or forum posts. This lack of attention to paying customers is deplorable.

I actually enjoy using this product....which is why not having it function is so frustrating. I was an early-adopter and have recommended it highly to dozens of people.

Until now.

Don't do it.

Customer Review: Great product- worried about the company
Summary: 4 Stars

I've had my Soundbridge for 3 years. I love this thing, and my wife won't live without it. I've used it with Windows Media Connect and TwonkyMedia- never had a problem.

Having said that, I'm worried that the company is not hanging on very well- they have scaled back their consumer products (down to 2 now, with no video product), and several long-time employees who were active in the customer support forums have recently left.

This will product probably serve me very well for many more years, but they just aren't giving me the warm fuzzies right now at the corporate level.

Customer Review: S/PDIF Optical Out Problem
Summary: 3 Stars

SB1001 plays great, but sounds even GREATER when connected via optical out to my external DAC.

The problem however is that when you turn the Soundbridge off, the digital out (red light) stays ON so it's constantly sending an output signal. This prevents my DAC from ever going into standby mode! Roku user forum on their website has a post on this problem from back in 2005 and it's yet to be corrected.

Other posts on the forum indicate a lack of support for enhancements and bug fixes (frustration) from quite a few other owners.

Buyer beware!

Customer Review: Roku is OK
Summary: 4 Stars

Our Roku Soundbridge M100 has generally met our needs well. It is in use most of the day and we use it to play streaming radio through our sound system about as often as a juke box playing from our 300 CD classical collection. The many pre-set radio stations is a plus. One disappointment is that the quality of sound via Roku is not as good as directly from CD - probably because of Roku's relatively low sample rate. Since I rip at Windows Media variable rate set at "best quality" - around 300kbps- I expected higher quality sound than I am getting.
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