Polycom SoundPoint Pro SE-225 Phone Power Supply Included
by Polycom Inc.
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List Price: Category: CE See more product details |
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Customers in the UK,
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Digital Cameras Photo Reviews of Polycom SoundPoint Pro SE-225 Phone Power Supply Included
Customer Review: For the money, not at all reliable
Summary: 1 Stars
I work from my home office, and am on the phone an average of 5 hours a day. It is essential that I have a clear, reliable speakerphone. Unfortunately, Polycom's Soundpoint Pro SE-225 did not deliver in either case.
I have had three of these phones in the last year, two of which were replacements from Polycom. All three had the same problem - suddenly the phone will not recognize digit dialing. The first replacement came from Polycom and worked for three months, the second for about nine, and now my warranty is out and Polycom will not address that this is a recurring problem. Effectively I have a $250 lump of plastic that now must be thrown away.
Additionally, audio quality, both incoming and outgoing, are marginal at best. Often incoming call volumes on speakerphone will randomly drop to inaudible levels. Resetting the phone resolves this temporarily, but it does return. For outgoing calls I am often told that my volume is very low, and the only resolution is to put my mouth right next to the microphone.
Polycom, for what its worth, is a well-known company. I have used them in corporate environments around the world. However, their products are marginal at best, and their support is abysmal. While it may be more effective in corporate environment where a $200+ phone can be thrown away, in the home consumer market this is not acceptable.
I encourage others to look elsewhere, which I am once again now forced to do.
Customer Review: 4 failures and counting
Summary: 1 Stars
I am now on my 4th Polycom Soundpoint Pro phone since April 2008. If it wasn't for the 1 year warranty, I would have trashed this system a long time ago. It must be geared for the home user and not for business applications as I am on the telephone 75% of each day with customers and vendors. I have been very disappointed in the telephones sound quality, performance and features. When you attempt to connect two callers via the conferencing feature, the parties cannot hear each other. There is no backlight for the display which makes it difficult to see and I would expect with the price paid for this phone, Polycom could come up with some sort of LED. When you attempt to use the speaker phone, it is reported as being very poor sound quality and I am frequently asked to pick up the headset. It also has a limited range for increasing the volume for the call. The ultimate failures have occurred when the phone will not disconnect the calls. It leaves the lines open. Tried to trouble shoot but keep getting the same response from customer service that they have not experienced this problem before. I have read on the internet in several places that this same problem has occurred with other users of this particular phone model. The telephone power supply is plugged in to a surge protector that inturn is plugged into a back up power system; so power surges can't be the problem.Customer Review: Product Development Engineer
Summary: 2 Stars
As an engineering contractor I travel to many client offices during the day and use many types of office phones. I purchased this phone for one of the desks in my small engineering office back in 2006. When this phone works it is the best office phone available at any price. Since the phone was purchased, it has been replaced 3 times during the waranty period due to severe failures. Polycom has told me these failures are due to its connection to a "digital" phone line, but my phone service provider insists that my phone lines are both analog (Qwest says that they have no digital phone lines in my area). Anyway, I am searching the web now looking for a different phone to purchase. I am also about to call Polycom to report anothher failure with this phone and have it replaced yet again under warranty.
I have just read through the reviews again for this product to see if other people have had similar experiences. I find that many people have experience the same problems that I have. Interestingly, some people report that their phones are working fine. My Polycom SE-225 also works great for about 2 to 3 months before it experiences a failure. By the way, I purchased a commercial quality uninteruptible power supply after the first failure, but the next two phones also failed even with the phone power cord and phone line protected from line surges.
Customer Review: Good Analog Phone - Could use some updating
Summary: 4 Stars
Pros:
The Soundpoint Pro SE-225 is a solid analog phone. It has a pleasing shape and works as advertised. I have experienced no humming or quality issues that some of the reviewers have had.
Cons:
The speaker volume control is somewhat loud even when it is turned down all the way. It would be nice to turn down the volume to zero or mute. This product is due for a technical upgrade. It has been around for years, without any significant visible updates. A audio output would be nice to have so that I could better record some of the technical webinars I attend. The LED screen design could be significantly upgraded with color, size and resolution.
Why I didn't I just purchase a IP phone?
I work in a virtual environment, and our digital team is spread across the nation. On our daily project call, the two guys that have the worst voice quality in terms of sound level and breakups, both use IP phones. IP phones also seem to degrade webinar bandwidth as opposed to analog (even though my analog phone is on a digital line).
So, I did my research, and this seems to be one of the best analog small office phones available. The $59-$99 RCA or ATT phones just didn't have adequate sound.
Customer Review: Polycoms SE 225s Die A Sudden Death 4th One Just Died
Summary: 1 Stars
We have had four Polycom SE 225s and all four have died a sudden and unexplainable death. All our other phones ATT, Uniden, etc. have had no problems - just our 4 Polycoms. Only one Polycom SE 225 was under warranty - others over one year old were not covered. The replacement phone that we received under warranty also died. We like the phone when it works, which is why we had four. The sudden death and lack of response to the clear product fault from Polycom has caused us to give up on the Polycom brand entirely. It is hard to believe that Polycom has not determined the cause - the company certainly must have a vast number of returned phones to test, given the number of refurbished phones that are available on the market. A responsible company would quickly determine the failure (since the problem can be fixed for a price the cause must be known) and be transparent about it with customers - and fix the customer's phone without charge when the product itself is the cause of failure. At $250 per phone that is the least that you would expect. This looks like a class action suit waiting to be filed.