Customer Reviews for Plustek OpticFilm 7200 7200DPI Film Scanner

Plustek OpticFilm 7200 7200DPI Film Scanner
by Plustek

Plustek OpticFilm 7200 7200DPI Film Scanner List Price: $236.99
Category: CE
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Digital Cameras Photo Reviews of Plustek OpticFilm 7200 7200DPI Film Scanner

Customer Review: Excellent Slide Scanner!
Summary: 5 Stars

I had several hundred slides to scan, and started my project by purchasing an Epson flatbed scanner.....big mistake. I returned the Epson scanner, and purchased the Plustek 7200 scanner. Software installation was fairly easy, and the instructions that came with the unit were easy to follow. I was able to use the quickscan mode, and the results were fantastic. I tweaked the settings a little, and found that the 1200 dpi mode was best for me.

This scanner has two plastic holders that fit four slides each. The slides fit securely into the holders - feeding each slide holder into the scanner was a snap. If you have a large number of slides to scan - this is the scanner for you. Compared to a traditional flatbed scanner, the Plustek 7200 makes your workflow much easier. Highly recommended!

Customer Review: Incredibly Bad Customer Service
Summary: 1 Stars

I purchased a Plustek OpticFilm 7200 from Amazon several months ago. It set up and worked fine for a week or so. Then the OpticFilm program indicated that the unit was not connected. It is properly connected and pressing buttons on the unit show reactions on the computer screen. But it will not work.

So, after a thorough reading of the manual, which does not help in this situation, I determined to call for help. Here's what I found:
"One of our representatives will be happy to assist you from Monday through Friday in office working hours as shown below:
Other Countries or Areas (including United States)
9:00 a.m. - 6:00 p.m. Taiwan Time"
Unbelievable that Amazon sells these products without ensuring that there is appropriate U.S. customer service in place.

Customer Review: Save your slides!!
Summary: 5 Stars

Bought this scanner to convert 400 color slides taken by my grandfather during his time abroad during the Korean War era.

The slide holder allows you to easily move through scanning 4 slides in a row. The computer software included with the scanner is very user friendly. And the auto-correct feature of that software, with a little practices, yields photos that are almost perfect - without any scratches or blips from the original slide.

Each slide, with computer processing (and resoluion desired), takes approximately 60-90 seconds. Several resolution settings available. Was able to print 1 slide as an 8x10 photograph without any indication that the original was a slide.

Highly recommend this scanner for digitalizational of all your slide photographs.

Customer Review: good tech support
Summary: 5 Stars

I just purchased a model 7200 and am very pleased with it. When it arrived on a Friday I started installation late that afternoon. The CD ROM that came with the product wopuld not load. I went on line to the Plustek web site and contacted tech support. I received a message back that I would be contacted before the end of the next business day. I thought that that meant it would be Monday before I heard back from them. However about 7 PM I received a call from their tech support dept. They guided me through downloading the programs I needed from their web site even waiting while I got on line. The tech rep was very patient and made sure I understood everything I needed to do. He even stayed on the phone till I had scanned a slide sucessfully. Best Tech support I have ever had.

Customer Review: Great scanner for the money
Summary: 4 Stars

Setting up the hardware was simple and straightforward. My one complaint, and I'm being picky is that the included drivers did not work with Windows Vista and actually hung the machine when the CD autoran. I was eventually able to get them off of the website (be careful, there are different revisions as per the hardware serial number) and install.

Using the basic functions of the machine was easy enough, but there are enough functions in the software that if you want to really have great scans you'll have to jump on a steep and fairly intuitive learning curve, or read the instructions(!).

Overall, I'm happy with my purchase and am enjoying the slides I have my mother and grandfather scanning and tagging for future generations of our families.
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