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Digital Cameras Photo Reviews of Pioneer PDP-6020FD 60-Inch Class KURO Plasma HDTVCustomer Review: Try Try again Summary: 5 Stars
After months of reading reviews I finally decided to go for the Pioneer. I ordered mine from Amazon (through 6thAve). Enough has been said about the white glove delivery service. It is hit or miss. If you dont order through Amazon you will not get it. In other words be prepared to have it delivered to your front door and that is all. I received my TV about 2 weeks after ordering it. I asked the delivery guy to wait while I unpacked it, just to check and make sure it wasnt broken. He offered to take the packing material with him when he left. I declined (as I keep all my boxes for my AV stuff). VERY IMPORTANT! Do not let them take the box and packing material. I set my TV up taking great care to make sure everything was aligned and hooked up properly. Momment of truth and when I switched it on....nothing but a loud buzz and no picture. I of course went back to the manual and found nothing indicating anything was wrong. Called 6th Ave and they told me to contact a local pioneer repair shop. Called the pioneer repair shop and they told me to get a new TV (after explaining the situation). Had to call 6th Ave back and they were gracious enough to send me a new TV. They dropped the new TV off about 10 days later and picked the 1st one up at the same time (thus the reason for my recommendation for keeping your packing material/box).
Now about the TV...Do yourself a favor and get this TV. Even after the aforementioned issues I would still highly recommend this TV. The picture quality is second to none. The HD channels are flawless and DVD's look phenominal. Even SD channels are good. I am planning to switch from cable to DirecTV in the next month or so and am guessing the image quality will look even better. The on screen menus are pretty easy to use and hooking up your other AV equipment is relatively simple. You will not be disappointed (even after waiting a month and dealing with some frustrating phone calls)!
Customer Review: Great product including the White Glove service provided by Amazon Summary: 5 Stars
Its been about a month since I have my TV and I really like it. It seems like the picture quality gets better everyday. My house has many windows and I was worried about picture quality with the brightness in the room. The picture adjusts to the brightness, the quality is great. I also like the sound as to the fact where the volume does not increase during commercial time. I have noticed some ocassional picture distortion or rather the picture trying to come thru like when you don't get a clear signal, and also an ocassional skipping of a word now and then - this dosn't happen often but I would like to know why it happens. Also on the remote, I do not have a button that says "info" to see what channel is playing. Minor issues. Overall I really like this TV.
I would caution about the company you may call upon to set up your TV on the wall (The TV does come with a stand which is good). I paid the ZIP company that poped up when I purchased my TV from Amazon offering a price comprable to BestBuy which included service and bracket. I thought this would be good but I wound up paying $199.00 more because they did not send the right bracket. I understood that a bracket measuring for a 43" to a 63" TV would accommodate my 60" TV - it didn't! I was then told that I would have to pay for another bracket to accomadate this brand of a TV. I do not know if this was just a line I was given, nevertheless I had to pay extra for another bracket which they did not even accept to exchange the other bracket with one that would fit my TV.
Amazon's White Glove service is impecable!! It would be nice if other business would learn a thing or two from how Amazon dose business. Amazon.com - keep up the good work.
Customer Review: Pioneer Kuro 60" Plasma Review Summary: 4 Stars
This is quite a long story but it does have a happy ending. I purchased my first set through amazon with White Glove Delivery and when they unpacked it we found that the screen was broken ... big disappointment. Anyway we decided not to reorder straight away as we were going away on vacation and after about two weeks Amazon issued the credit back to our account ... which I thought took too long.
Eventually we reordered and this time the set came through 6thAve and here again we were told it would be White Glove. The local delivery company then called us and told us that they would only bring it into the house and not set up the TV. We explained the previous problem so they said they would unbox it so that we could check it out. Anyway, the second set was fine and we then had to get a neighbor to help us with the installation as the TV weight around 150lbs ... too heavy for the wife.
We have it now hooked up with an HTIB and a PS3 for BlueRay and we are extremely happy with the KURO. You may have read stories about the color not being the best but let me tell you that in my opinion it's perfect. Probably if you are the editor for Home Theatre magazine and like to mess around with color controls then possibly there may be an issue. I have it set on the Optimum setting with the room light sensor on - the colors are superb.
So it's been a great purchase and I would recommend the 60" Kuro to anyone considering a new big plasma ... so go buy it. I would have given Amazon five stars [but decided on four] owing to the delivery and refund issue. But overall I can't really complain about their service
Customer Review: so far not so good!!! Summary: 1 Stars
bought this item thru amazon with they're so called white glove service.well the delivery showed up when it was supposed to the driver sat in his van in front of my house blowing his horn till I answered the door,very professional! then when asked where his helper was he replied that he didn't have any help and he would be able to do what was required, I laughed and asked him how he expected to move a five foot 165 lb tv into my house by himself and he said he would do it needless to say I ended up helping him. when asked how many of these he had delivered and set up he replied none and this is the biggest tv he had ever seen.GREAT, so we unpacked the tv and found that the screen was cracked so I sent it back.after calling amazon they sent me another tv a week later. it was delivered on time and by professional movers who seemed to know what they were doing however they refused to set up the stand and put it onto my tv stand they would only remove it from its packing and lean it against the wall GREAT, now I'm stuck with the task of putting the stand together and some how getting it onto my stand,but that argument soon was quelled when I noticed that this one too had a cracked screen, REALLY GREAT,now I'm stuck in AMAZON limbo waiting for a refund which as near as I can tell may take up to 2 weeks.amazons ridiculous automated e-mail system has me jumping thru hoops and making phone calls I shoud not have to be making but I will try one more time mainly because of the price of this awesome tv after I get my refund!
Customer Review: Great Product and Great Service Summary: 5 Stars
I Googled the 6020FD Pioneer TV for the best price and after reading terrible reviews of service and problems with some of the other "Cheaper" sites I decided to go with Amazon. The retailer was actually 6th Ave and the price included delivery to the inside of my front door only, which was ok with me since I had to do some furniture moving. To make a long story short I plugged it in and was immediately amazed at the picture quality, even before going through all the settings. After a week I became a little more curious and began to tweak the picture settings, which made this the most realistic and clear picture I have ever seen. I previously had a 50" LCD HD and although I thought that it had a good picture the 6020FD makes it look obsolete. It has the deepest blacks and the brightest picture.After I purchased this TV and while it was still on the delivery truck being delivered, I went back to Amazon and found the price had dropped by $89. I called Amazon and although they couldn't help me because I purchased it from 6th Ave. they told me to call them directly. The customer support at 6th Ave. immediately credited my account for the full $89 with no questions whatsover.Pro's: Super black backgroundFantastic brightnessRemovable speaker makes wire access easy to get toGreat Looking TVMany options for power and screen saving (Green Friendly)PC compatible with easy to access connectionsCon'sRemote hard to readHeavy 130 lbs (but thin - 3-1/2")Huge manual to read and understand, but well worth the time.
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