Ooma Telo Free Home Phone Service
by OOMB9
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Category: CE
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Digital Photo Product Details
Manufacturer: OOMB9Format: CD-ROM
Model: 100-0211-100
Color: Black
Product features:
- Revolutionary device that gives you free calls within U.S. and low rates for international calls
- Works with any corded or cordless phone; easy installation with no computer required. Not compatible with Ooma Scout.
- Includes caller-ID, call-waiting, 911, and many other calling features
- Includes 60-day free trial of Ooma Premier -- a suite of enhanced calling services features
- Includes everything needed for installation; backed by 30-day money-back guarantee and extendable 1-year warranty
- AmazonBasics RJ45 Cat5e Ethernet Patch Cable (14 Feet/4.2 Meters)
- AmazonBasics RJ45 Cat5e Ethernet Patch Cable (50 Feet/15.2 Meters)
- Ooma Telo DECT 6.0 Cordless Handset (100-0200-301)
Digital Cameras Photo Reviews of Ooma Telo Free Home Phone Service
Customer Review: A Nice Alternative To Other VOIP Services But Be Careful
Summary: 4 Stars
I've read the gambit of reviews posted here and elsewhere. I can say that many are caused by purchaser error, incompatible IP service, or incompatible equipment. For any VOIP service, you really need to read everything and understand it fully before deciding to make your purchase. Important and critical questions to yourself are. Do I have a very solid strong reliable internet service connection. So I have a variety of odd and old phone equipment. Is my internet network set up complex, do I have enough technical skills to install this system, and is my situation supported by this product. With that in mind, I will give my review with pointers as to those questions, and overall product looks, features and performance.
The Ooma Telo console is very attractive and slim. Its blue colors are subdued and not obtrusive. The ring is normal and loud enough to be heard in a larger sized room. The Ooma system generates a dial tone with a chiming tone at the beginning. If you do not get a chiming dial tone, you have a set up issue that needs to be corrected. All of the very basic components will come in the box. The Ooma Telo console, power block, and several high quality cables. Ensure that you have very high quality cables, junk cables will cause issues such as static and erratic activity.
Ooma has a fairly comprehensive set up sheet included with the unit. Read ALL of it in detail before beginning. It is critical that you have a strong signal internet connection. If you have a so, so internet signal due to poor service from your providor, or substandard cables or equipment, you'll need to upgrade and resolve those issues or the Ooma may not operate reliably.
Wireless connections to a router are not recommended as they are open to interference. Use a hard wired configuration. My home is hard wired with CAT 5 cables in each room and my PC's all connect to the jacks in their respective rooms to connect to my network. All of my jacks are connected to the Cable Modem via various Switches and Routers and I had no issues. I connected my Ooma using their supplied cable to one of my jacks in the den. Pay attention to the lights and indicators on the Ooma as it will tell you if there are connection issues or weak signal issues. After you are hooked up to the network, connect the power supply and allow the Ooma to run its set up. They recommend up to an hour, mine finished in about 10 minutes.
Now to tackle the home phone lines. Some households have one main phone with satellite handsets in various rooms. You need to make no modifications to your home phone wiring, just plug the base set into the Ooma line 1 port and you should be ready. If your wanting to activate all the phone jacks in the house and get the Ooma dial tone at each one, you will need to gain access to the phone service box attached to your house. Inside this box you'll usually see two wires coming from the connector attached to the back of the box, and these leads are attached to wires in your side of the box. If you have one phone line (one number service) cut the wires coming from the phone company connector. Next take each solid wire of the color used and attach them all together, and take each striped wire of the color used and attach them all together, and secure with a weather proof wire cap. Note: If you have DSL you will need to determine which line coming from the house is connected to the DSL Modem, and leave those two wires connected to the phone company's connector.
Now sign onto the internet and go to Ooma's web page. Click the Get Started link on the upper left. Fill out all of the forms and supply them with your billing information. If you are going to Port your old number select that option and pick a temporary Ooma number to use. Ooma offers a 60 day free trial of their Premium Service. This service includes all of the bells and whistles many people like. Call forwarding, caller ID, message forwarding, emergency call forwarding, call blocking etc etc. This service is $9.99 a month plus local taxes or $199.99 annually plus taxes. The basic service is free, but you still must pay the local taxes each month. NOTE: The Trial Premium Service does NOT get you the free Porting!! You will be on BASIC service during the Premium Trial, the free Porting requires you subscribe to the Annual Premium Service. At this time, connect the Ooma outgoing port to a nearby jack and all jacks in the house should get the Ooma Chime Dial Tone. If you have a phone next to the Ooma Telo, you'll need a line splitter for the outgoing port so you can connect the phone to one side and the nearby wall jack to the other. This is important! Once you get set up and get a number you should get a dial tone within an hour or less. Go around with a phone to each jack and make sure you get the Ooma Chime Dial Tone. If you do not get the Ooma Chime Dial Tone you have a set up problem that must be corrected. Some issues are: Phone lines that are connected to Surge Protectors, remove the Surge Protectors. Old analog equipment connected to the lines. Ooma is a 100% digital service and does not get along with very old phones, and analog caller ID boxes. Remove them. Once you get all of your phone jacks to give the Ooma Dial Tone your internal wiring set up is complete. The two indications I had that something was not right was getting a regular dual tone or getting a constant busy signal or off the hook beep beep beep.
If you decided to just take the new Ooma phone number your done. Your not done yet if your Porting your old number. At this point, you should have your Ooma service and if your Porting your old number a temporary phone number. You'll be able to experience the Premium Service perks during the 60 day trial period. However, if all you've done is set up your account, your number is not going to be ported until you complete the request. Just because you selected the option to port your old number during set up, you have not started the official process yet. You'll need to decide if you are going to subscribe to the Annual Premium Service or stick with Basic. Once you've decided, go to your PC and sign into your old phone company account. Bring up a copy of your last bill and save it to your PC in PDF, JPG, or GIF form. Then go and sign into your account on Ooma. Select Add-On's. Find the Porting option and click it. Enter the number to be ported and your address as requested. Click on the link and upload the copy of your old phone company's bill. Important!! If you are sticking with Basic Service, click the $39.99 option and move onto the next step. Ignore the ** footnote that says if your on Premium Service you will not be charged the $39.99. That ONLY APPLIES if you are already a ANNUAL Premium customer and NOT on the Free Premium Trial. The Free Premium Trial does NOT count towards the free Porting offer. If you want the Annual Premium Service and Free Porting, select the $199.99 option. This will get your the Free Porting and Sign you up for the ANNUAL Premium Service. Move on to the next sections and complete the Porting request and submit it. You should get an e-mail confirming that the request was received. You will get periodic e-mail notifications as the Porting process moves forward, or notes that there are issues if any. Sometimes a number cannot be Ported, it happens. If you make a mistake, and select the $39.99 option like I did thinking that the Free Premium Trial qualified you for the Free Porting, they cannot cancel the request at customer service so do not bug them about it. If you want to even the playing fields for $40, hold off on buying the ANNUAL Premium Service for 4 months after the 60 day free trial expires. That's $10 a month for 4 months that Ooma does not get from you making things even.
Once you've made your Porting request its a waiting game as Ooma is at the mercy of the phone companies. Once your number is Ported and only then, you should call your old phone company and cancel their phone service. Some DSL providors are being nasty and requiring people to have both phone and DSL or nothing. At that point, its time to swap to cable if you can for your internet.
If you subscribed to the Annual Premium Services, you can sign into your account on Ooma and go to Account and start setting up your preferences. You can have calls forwarded to your cell or another phone if the Ooma service or your internet is down. You can set up call blocking. You can set up how to handle solicitors and other pests, and a variety of other settings.
I've had my Ooma now for a little over a month. I like it a lot so far. We do not use a land line much, mostly to get doctor appointment notices, and to send an occasional fax. That was why I wanted to get rid of the $40 a month land line bill and get something for around $10. Ooma fit that bill, and offers all the services I had before and more. My calls although very few and far between are clear and I've never experienced drop offs or noise. Set up can get tricky and you have to know what to look for, or the system will not work correctly. People experiencing dead or dying Ooma Telo's typically have them connected to wall jacks with the old land line service still active or connected to the street, make sure your old service is "cut off" literally. Make sure you get the Ooma chime dial tone or you have an issue somewhere in the house phone wiring. Make sure you have a strong internet signal and connection. Lastly, ensure that no connections go to older analog equipment or through Surge Protectors. The Ooma signal does not like them as its 100% digital. Lastly, you CAN send a fax using Ooma and a fax connected to an Ooma connected wall jack. You must dial ** then the number to enable the Ooma to accept the fax. This is in the instructions that came with the Ooma Telo unit.
Overall so far I'm fairly happy. I have to say every time I have e-mailed their customer support, they have always responded promptly usually within an hour or two unless I sent my message late in the day, I usually have my answer the next morning. My only disappointment was with the confusion surrounding the Free Porting. The Free Premium Trail does NOT count and will not get you the Free Porting, you have to be subscribed to the Annual Premium Service or select that when signing up for the old number Porting. This was NOT clear at all on the web site, and I got stuck paying the $39.99, and customer support cannot cancel the Porting request or back off the charge and change your selection to premium. My work around is to wait 4 months before I sign up for Annual Premium thus denying them $40 worth of business.
Description of Ooma Telo Free Home Phone Service
Free home phone service with Ooma; Free calling in the U.S. to any phone number; caller-ID, call-waiting and 911 included; No computer or headset required; Option to keep your existing phone number; Low-cost international rates starting at pennies per minuteThe Ooma Telo is a revolutionary device that allows you to call anywhere in the U.S. for free. Just pay applicable taxes and fees. You can also make international calls for next to nothing. Telo is easy to set up and even easier to use. You simply connect the device to your high-speed Internet and your existing phone, and that's it. You don't need a computer, and you don't need a headset. With the Ooma Telo, you'll be ready to start calling and saving money within minutes.
NOTE: The Ooma Telo requires high-speed Internet and a router (sold separately).
Overview
Your one-time purchase of the ooma system delivers:- Free calling within U.S. and low-cost international calls
- Caller-ID, call-waiting and 911
- Outstanding voice quality and secure, encrypted phone calls
- Easy set-up with any telephone; no PC required
- Option to keep your current number and landline service
- 30-day money-back guarantee and extendable 1-year warranty
- Free trial of Ooma Premier -- a suite of enhanced features
Features
 Call anywhere in the U.S., free of charge |
Free Calls in the U.S. and Low International Rates
With its sleek design and loaded features, the only thing that's not stunning about the Ooma Telo is the price tag. The Ooma Telo allows you to enjoy free home phone service, free calls within the United States, and exceptionally low international rates. The end result: you'll save hundreds of dollars a year in phone bills.
Crisp, Clear Voice Quality with No Dropped Calls
The Ooma system has been designed to deliver exceptional voice quality and reliability, giving you the crisp, acoustic performance of a landline.
 You can get your ooma phone service up and running in a mere 20 minutes. View larger |
The Telo has been designed for an intuitive and easy installation. It connects to your router with the included Ethernet cable, and to your existing telephone with the included telephone cord. Most customers are connected and making calls within about 20 minutes. If you've got any questions, ooma's online support site is loaded with dozens of articles, diagrams, tips, and facts.
 By replacing your landline with Ooma, you could save a bundle. |
For a one-time fee of $39.99, Ooma gives you the option of retaining your current telephone number. Or, if you want to change numbers, you can choose a new number in any calling area in the US to use with your Telo unit.
Low-Cost Landline Option for Added Flexibility
Ooma gives you the option of integrating a low-cost landline as a backup. This way, you'll be able to enjoy the assurance of traditional 911 service and seamless coverage during Internet and power outages.
Supports the Ooma Telo Handset
Get the most out of your Ooma Telo with the official Ooma Telo Handset. Thanks to DECT 6.0 technology, the handset enhances the already clear, crisp sound quality of ooma. It allows you to take full advantage of Ooma's premium features like Instant Second Line and personal number setting. You don't need a Telo Handset to use Ooma, but it will definitely enhance your experience.
 My Ooma gives you unrestricted access to your account and phone service. |
My Ooma is your online destination for the ooma service. You can listen to messages, check your call logs, control your account preferences, prepay for international calling, and even set up voicemail notifications, 24 hours a day. There's also an online phonebook, which can be accessed if you're using the Ooma Telo Handset (sold separately).
What's in the Box
Ooma Telo, Ethernet cable, phone cable, and AC adapter.
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PureVoice
In today?s connected home environment with Internet file sharing, video streaming, on-line gaming, Ooma?s PureVoice Technology delivers clear audio even if substandard calling conditions exist. Ooma PureVoice Technology is composed of four key components.
Advanced Voice Compression
Ooma uses an advanced voice compression algorithm that reduces bandwidth consumption by 60% over standard VoIP technology. That leaves you with more bandwidth for all other online activities and increases the likelihood that your voice traffic will be delivered properly by your ISP.
Wire-speed QoS
Even though Ooma uses only a fraction of the bandwidth of standard VoIP technology, preserving voice quality requires that those packets arrive on time. The Ooma Telo prioritizes voice packets without slowing down the rest of your network. This way you can enjoy crystal clear calls even as you're uploading your latest video clips.
Adaptive Redundancy
Packet loss is the enemy of VoIP - it can cause voice to sound stuttered or garbled. The Ooma Telo detects packet loss on your Internet connection and automatically sends redundant packets to boost the clarity of your phone call.
Encrypted Calls
Ooma takes your privacy seriously. We use the same encryption technology governments use to protect classified data to protect your conversations. This makes Ooma even more secure than the traditional landline.
Discover Ooma Premier
If you want to add a bundle of enhanced calling features that will get your home phone service firing on all cylinders, Ooma Telo includes a free 60-day trial to Ooma Premier, a suite of enhanced calling features. You can also add Ooma Premier to your service for $9.99/month or $119.99/year. If you sign up for a year, you'll have the option of retaining your current telephone number for free ($39.99 value), or receiving a free HD handset ($49.99 value). See the chart below for a full list of Ooma Premier features.ooma Premier Subscription Features:
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Advanced Voicemail Features
With Ooma Premier, you'll have access to several first-class voicemail options. You'll be able to enjoy the ultimate convenience of having your voicemails forwarded to e-mail, allowing you to check your phone messages from work. And for added privacy, you'll have the option of making any Ooma device a private extension.
Instant Second Line
If you share your house with a phone hog, Ooma's Instant Second Line feature presents a solution for you. When the line is already in use, you can simply pick up a second Ooma Handset and get a fresh dial tone. Up to two separate calls can be made simultaneously.
 Program unique numbers and ring sounds for everyone in the family. |
With an affordable Ooma Premier subscription, you gain access to the Personal Number feature. This feature allows you to create a unique phone number for everyone in the family. Multiple numbers can be mapped to the same handset, but you can make each number ring distinctively so you know who the call is for. Up to nine additional numbers are allowed.
Add Unwanted Callers to Your Blacklist
Ooma allows you to instantly add unwanted callers to your blocked list. If telemarketers are harassing you, use ooma Lounge to add them to your blacklist. You'll have the option to block future calls completely or send them straight to voicemail. The choice is yours.
 Blacklist unwanted callers with Ooma Premier. |
Harness the power of the Ooma community and protect yourself from unwanted callers before they've even tried to call you. If enough Ooma users have blocked a certain caller, Ooma will add this caller to the community blacklist. Combine this with Ooma's special spam-detecting algorithms, and you've got the ultimate telemarketer blacklist.
Multi-Ring
Constantly on the go? Multi-Ring takes call forwarding to the next level. Configure your Ooma number to simultaneously ring your home phone and mobile phone at the same time. Whether you're at home or on the road, you'll never miss a call.
Three-way Conference Calls
Need to make dinner plans with two of your friends? Ooma's got you covered. Once you're on a call, press the second-line button to make or take a second call. Press down both line buttons at once, and you've got yourself a conference call.
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