Logitech Harmony 890 Remote Control - Refurbished
by Logitech
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List Price: Our Price: $279.00 You Save: $20.99 (7%) Availability: Usually ships in 1-2 business days Buy Used: from $250.00 (click here) Category: CE See more product details |
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Customers in the UK,
Buy this product at amazon.co.uk
for British Pounds
Digital Cameras Photo Reviews of Logitech Harmony 890 Remote Control - Refurbished
Customer Review: Someday Logitech will make good buttons
Summary: 3 Stars
It takes a strong opinion from me to write a review, but I have a strong one about this remote. The buttons are terrible. Part of my job is design usability, and you can tell by using the remote that it was designed for looks first, and functionality second.
I had an old Logitech remote that I thought had poorly designed buttons too, but this one is worse. The buttons are small, close together, and pretty flat. As a result, more often than not when I try to click one button I also click an adjacent one.
I still rated it 3 stars because as bad as the buttons are, Logitech's setup process is excellent; the recharging base works well; the activity buttons are quite useful, their automated help is excellent, and the remote has a great feel in your hand. I also got it for $99 refurbished, so at that price I'll live for a few years with the terrible buttons. I wouldn't pay more for it though.
Customer Review: Excellent Product But Lots of Support Needed
Summary: 4 Stars
The reconditioned unit I bought was great. The physical installation was easy, but a number of my components are old and getting everything to work took a lot of calls to tech support. First level support varied from very good to pretty marginal; second level support was excellent but took almost 24 hours to get to a 2nd-level tech. My set-up was not supposed to require use of the IR repeaters, but it did, and even with the IR repeaters plugged in, the TV field effects overwhelmed the remote signal unless I closed the doors of the cabinets in which the remainder of the components are housed. Tech support didn't figure this out so I had to. It turns out that the position of the RF extender is critical. With all this, I'm more than a little worried about what will happen after 60 days when phone tech support is no longer available. Why-oh-why can't there be a good manual available for download??Customer Review: Probably the best option for whats available at this time....
Summary: 3 Stars
I bought it refurbished. After two weeks the left direction on the 4-way button quit working. I returned. I think I'll just wait it out until a better product hits the market.
Pros:
-Easy to program
-Hard buttons (no touchscreen lag)
-rechargable battery
-RF
Cons:
-Would be nice to have the display show the actual settings on the component.
Example: if I'm in Sat mode on my AV receiver show that on the remote. I have to get up go to the cabinet open the door an look at the AV to confirm the correct input mode was selected.
-The main on/off button was too easily engaged. The remote would often turn off all the components if you simply tossed it onto the couch an it landed wrong. Very annoying in the middle of a movie then you have to restart everything.
-Only comes in grey. Black matches other hardware.
Customer Review: If you need support: good luck
Summary: 2 Stars
After waiting forever till the price came down, I bought this remote. Well the remote has been pretty cool. However, a big reason I bought this was for the RF extender. I am currently on my 2nd one and still cant get it to work.
Error msg: The data received by the wireless extender is corrupt.
Logitech customer support must be 3 people, because its always a 30 min wait, and then when you reach someone, they tell you "they'll call you back". "Why can't you transfer me to Level 2 support?!?" Nope... gotta wait for a call back, they don't have the technology for phone transfers I guess. Call back may or may not come either. From what I've read on the internet, most of the RF extenders don't work. Not sure what is wrong with this company. Do they keep shipping the same broken device? Buyer beware.
Customer Review: Refurbished - Not a Good Idea
Summary: 1 Stars
I own a Logitech Harmony 890. Three or four of the buttons on it only lasted for a year. I tried to replace the unit with this refurbished unit. The refurbished unit does not work. Checksum errors out of the box. I tried on a desktop computer and a laptop. I contacted Logitech. Logitech said that checksum errors indicate that the unit is un-repairable. Logitech also pointed out that the unit is also out of warrantee. Logitech will not take it back. While all of this was going on, my return window with Amazon expired. Now, I am stuck with throwing the unit away and starting over by ordering a new unit (900 series from Logitech directly). Two lessons: 1) The 890 has issues with buttons failing soon after purchase and the PC connection issues indicate the need for a new model. 2) Refurbished means no warrantee.