Customer Reviews for Wireless-G PrintServer with Multifunction Printer Support

Wireless-G PrintServer with Multifunction Printer Support
by Linksys

Wireless-G PrintServer with Multifunction Printer Support List Price: $104.99
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Category: CE
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Customers in the UK, Buy this product at amazon.co.uk for British Pounds

Digital Cameras Photo Reviews of Wireless-G PrintServer with Multifunction Printer Support

Customer Review: Be Careful
Summary: 1 Stars

I purchased this not realizing that it works with so few printers. I even went out and bought a new printer, and yes, you guessed it, it didn't work with that one either. It is very limited on which printers it works with so BE CAREFUL to research, and check thoroughly if it will work with your printer. I had been using a linksys wired print server for years, and I was very happy with it, but this one did not work. It also has major issues working with Windows Vista. I just wish that these companies would work together a little more closely when designing a product.

Customer Review: customer service review
Summary: 2 Stars

I am not sure how this device works. I never got to the point with customer service to determine if it worked with my Canon Pixma MP780 AIO. I am a sophisticated computer user. But when I encountered problems with the software connecting the AIO to the router, I called customer service. The LinkSys technician (from India) attempted to be helpful. He spent two hours on the phone trying to get the print server to work using remote access to my computer. BTW, he told me to disable all firewall protection during the two hour session and at one point had me reset all of my IE settings to default (I later discovered that reseting IE is not a good thing to do unless it is not working - probably disabling the firewall for two hours during a remote session is not a good idea either.)

The technician told me at the outset that I would be charged $9.99 for his assistance, but that I would owe nothing if he could not fix the problem. At the beginning of the session, he took a credit card number and charged my card. After he concluded two hours later that the problem might be that the LinkSys print server was not compatible with my router (there is nothing on the LinkSys site about incompatible routers that I could find), he suggested that I buy a LinkSys router in addition to the printer server, or return the print server to Amazon. He also said he would credit the $9.99 charge because he could not solve the problem.

Of course, no credit appeared on the charge card. About ten days later I called customer service (in India) again. After some dicussion, a supervisor agreed that I should receive the credit. About a week later - no credit. I ended up calling my bank and having it reverse the charge. Seems like a lot of trouble on my part to get the credit I was promised twice by customer service.

But this is the important point of this review. If your unit does not work for any reason, simply return it. Do not bother with customer service. It will cost you more than your valuable time is worth. I finally returned the print server to Amazon. Amazon was very good, very efficient with the return.

Customer Review: Doesn't support all printers
Summary: 2 Stars

After some setup challanges, this device worked pretty well with my old Brother printer, but when I bought a new HP color laser, it would not support it. Finally after many converstaions with Linksys support, they said it would not work with my printer and could not be upgraded to do so. They even suggested that I exchange my printer for one on thier support list! :-( Unacceptable.

Customer Review: GGGRREEAAATTE PRODUCT
Summary: 5 Stars

This is the most usefull product i have bought ..So easy to set up Bloody brilliant ..

Customer Review: will not work on vista 64bit!
Summary: 2 Stars

If your computer runs windows vista 64bit or the new windows 7, DO NOT BUY THIS PRODUCT!

It will not work. Since this is a bi-directional server, you must install a virtual USB port on each oomputer.

This software will not install on 64bit computers. You are then left with sending your print jobs to the servers IP address which is a) one way only so forget about that fancy printer/scanner you have and b) will not work anyway. This unit refuses to work as a traditional print server.

The box and web site both say vista supported.

I called customer service and spoke to a level 1 tech. He did not know what a print server was. Level 2 was no better. Level 3 began to tell me how I could set it up on a TCP/IP port. I explained I wanted the bi-directional function I PAID FOR, and he said he thought he had a solution and would call back in a hour. That was three days ago.
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