Linksys by Cisco WRT54G2 Wireless-G Broadband Router
by Linksys
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Buy Used: from $18.95 (click here)
Category: CE
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Customers in the UK,
Buy this product at amazon.co.uk
for British Pounds
Digital Photo Product Details
Manufacturer: LinksysAudio: English (Original Language)
Format: CD
Platform: Windows
Model: WRT54G2
Product features:
- All-in-one Internet-sharing router, 4-port switch, and Wireless-G (802.11g) access point
- Shares a single Internet connection and other resources with Ethernet wired and Wireless-G and -B devices
- Push button setup feature makes wireless configuration secure and simple
- High security: Wi-Fi Protected Access 2 (WPA2), wireless MAC address filtering, powerful SPI firewall
- Microsoft Windows 7 Ultimate Upgrade
- Quicken Deluxe 2009 [OLD VERSION]
- Roxio Creator 2009 [OLD VERSION]
- Nero Liquid TV
- Norton Antivirus 2009 [OLD VERSION]
Digital Cameras Photo Reviews of Linksys by Cisco WRT54G2 Wireless-G Broadband Router
Customer Review: Bad product, worse customer service
Summary: 1 Stars
I purchased two of these. I installed one and it is working. I'd rate that installation as about medium. It wasn't as easy as the installation instructions suggest, but it was manageable for someone with well above-average technical acumen. If you don't have good technical acumen, I'd buy elsewhere or invest the money in having a computer expert install it for you.
The second router ultimately never installed. I found myself on the phone with Linksys (in, of course, India) for many hours. At first they did not want to help me at all. They told me that, even though I had just purchsed the item, that it was out of warranty. Why? Well, it turns out that Amazon and their pass-thru vendor sold me hardware that was EIGHT generations/versions old! Never did it say anywhere that I was not getting the most current unit. Anyway, I negotiated my way through that. But, Amazon, it would have been good to know this up front in the listing.
Then it was about spending hours trying to get them to troubleshoot the unit. In the end they decided that it could not be connected and that it was defective. They told me that they would send instructions via e-mail that would allow me to send it back to them for replacement (at my cost of course). They NEVER did. When I called again, and waited on the phone again, they did not have record of my case number and they started the whole "this isn't covered by warranty" discussion again. I decided at that point that the hassle they were putting me through was not worth the money I'd get back. So, I cancelled the call and decided to just eat the cost.
I did later contact the pass thru vendor for the product via e-mail. In a short note I told them of my issue and they very willingly agreed to take the product back and give me a refund. So, all I'm out is the shipping cost and about 10 hours of my time.
Linksys, your customer service is really, really horrible. I can't imagine how someone without any technical skills would have dealt with this issue. You should be ashamed at yourselves.
Description of Linksys by Cisco WRT54G2 Wireless-G Broadband Router
The Linksys Wireless-G Broadband Router is really three devices in one box. First, there`s the Wireless Access Point, which lets you connect both screaming fast Wireless-G (802.11g at 54Mbps) and Wireless-B (802.11b at 11Mbps) devices to the network. There`s also a built-in 4-port full-duplex 10/100 Switch to connect your wired-Ethernet devices together. Connect four PCs directly, or attach more hubs and switches to create as big a network as you need. Finally, the Router function ties it all together and lets your whole network share a high-speed cable or DSL Internet connection.Digital Cameras & Photo Categories
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