LaCie 500 GB Little Disk USB 2.0 Portable Hard Drive Designed by Sam Hecht 301841N
by Lacie
(Click here)
Customers in the UK,
Buy this product at amazon.co.uk
for British Pounds
Digital Photo Product Details
Manufacturer: LacieAudio: English (Original Language)
Model: 301841N
Product features:
- Integrated, extractable USB cable
- Removable protective cap
- USB powered
- Plug and Play
- Driver-free
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Digital Cameras Photo Reviews of LaCie 500 GB Little Disk USB 2.0 Portable Hard Drive Designed by Sam Hecht 301841N
Customer Review: BEware! Poor design. Worst Customer Service.
Summary: 1 Stars
Now i know why so many savvy shoppers avoid this brand like the plague. If your Lacie drive gives you problems, don't expect to talk to a live customer service rep or to have the issue resolved with expediency or at all. Rather you will be relegated to the utter inefficiency of their 'service ticket web site' which seems to be the equivalent of no service at all. This little drive seemed to perform fine until just under the 1 year mark and now it disconnects on its own, in the middle of performing back ups. You can reformat the drive and start again, as I did, but even that won't solve the problem. At lacie, they put the onus on the customer to prove that they are actually having a problem vs. offering efficient ways to assess the issue and fix their defective products. My seagate gives me no problems and i was able to call customer service and ask a REAL LIVE person questions when issues re: set up arose. Easy. Done. No problems. Lacie on the other hand, via their ridiculous web service site told me that the small, internal cable on this drive may simply stop functioning properly as the item ages and that i would need to use the longer cable that came with the drive in order to power it properly from now on. Who sells a product that works as claimed for a year and then is happy to suggest to the customer that they should be content with losing functionality less than a year into warranty due to the product's own faulty design? Yes ladies and gentleman, it's Lacie. At Lacie, they will require you to write back and forth with a 'tech' on their web forum, endlessly and that tech will claim to want to solve the problem but will ignore the information you supply as well as the requests to have the unit assessed and serviced. They will not offer to take it back in order to test it etc, until you become so frustrated with their endless web-service-ticket-yadayada that you decide that dealing with the problem is more trouble than it is worth and demand that they take responsibility for their product.
I bought this drive because it is necessary for me to carry multiple camera cables, batteries, hard drives, etc. And I wanted something as compact and cable free as possible. A great idea, but this product falls far short of the mark. I'm not confident storing valuable data on these drives...especially when lacie's customer service is subpar and does not inspire confidence in any way. In an age when tech products come so cheap, and the web has leveled the playing field for competitive pricing, it is really customer service that sets a company apart. (assuming that the products are comparable and equally reliable....not sure that applies to lacie...). I'd say, if lacie keeps doing business like this, it's tough to imagine how they'll hold onto customers.
Description of LaCie 500 GB Little Disk USB 2.0 Portable Hard Drive Designed by Sam Hecht 301841N
The LaCie 500GB Little Disk, Design by Sam Hecht is very convenient to bring with you thanks to its thin, lightweight, compact form. Designed exclusively for LaCie, it has a high-gloss, black elegance with clean, simple lines and comes with a removable cap for added protection. The LaCie Little Disk, Design by Sam Hecht easily works without the need for a cable or cumbersome power supply because it?s USB 2.0 powered. It?s a great way to back up, archive and exchange files whether you?re at home, at the office or traveling. The integrated, extractable USB cable pulls out and retracts so it can never be lost or forgotten. In case your computer configuration requires a longer cable, an optional USB extension cable is also included. The bundled LaCieSync: Synchronization & Encryption Software allows you to bring your important data with you safely. Just plug the Little Disk into any PC to access and modify your files, emails (Microsoft Outlook) or personal settings and it will sync your updated data back to your office or home computer. For added security, your data is protected by AES 128-bit encryption (Windows only). It also comes with LaCie ?1-Click? Backup Software (Mac & PC) and SilverKeeper Backup Software (Mac). Just plug the integrated USB 2.0 cable into any laptop or desktop with a USB port and begin to use it. It comes preformatted so it can be used across multiple platforms and it?s conveniently driver-free. System Requirements: PC or Mac with USB 2.0 Interface, Windows 2000/XP/Vista/Mac OS X 10.3 or higher, Pentium II 350MHz processor or greater/G3 or Intel processor or greater, 32 MB RAM minimum, Internet connection for software and documentation updates. Box Contents: LaCie Little Disk, USB extension cable, USB powersharing cable, Quick Install Guide, User Manual, LaCieSync: Synchronization and Encryption Software, LaCie 1-Click Backup Software, LaCie SilverKeeper Backup Software (Mac), Carrying Case.Digital Cameras & Photo Categories