KDS CD Organizer Electronic USB75-cd Capacity 1.8 Access Time
by KDS

List Price: $128.99
Category: CE
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Customer Review: Beware of Installation Problems!!!
Summary: 1 Stars

The first indication of an error was when the organizer software told me that the unit was not connected. I localized the problem in Windows XP under Control Panel / Device Manager that my recently installed "Human Interface Device" could not start. I uninstalled it and reinstalled it and the system seemed to be recognizing it normally. I then retried the software and the same conflict popped up. I uninstalled the software & the hardware device a couple more times & after a number of system freezes, the device still was not being recognized.

I then did what I should have done initially, I ran a query for users having problems with this product's USB device, and came up with a number of "hits" of people asking for help on tech boards with essentially the same problem but using Windows 98.

Thinking that KDS wouldn't dare put this product out on the market without resolving such a simple issue, I called customer support. They basically told me that, even though my computer is 2 weeks old and custom built directly from HP, my USB drivers must be outdated. No, its this KDS product & their "mickey mouse" configuration system that is outdated. This item is going back. I'll bet that the numbers on the "used" & "refurbished" systems for sale here will continue to increase.

Storage & Organization

• Storage & Organization