Flip SlideHD Video Camera - White, 16 GB, 4 Hours
by Flip Video
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Category: Digital Camera
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Digital Photo Product Details
Manufacturer: Flip VideoModel: S1240
Color: White
Product features:
- Record up to four hours of HD video
- 3-inch wide touchscreen to show your favorite videos instantly
- Store up to 12 hours of videos and photos in Space Saver format (using FlipShare software)
- Connect the built-in USB arm to your PC or Mac to launch pre-loaded FlipShare software to organize, create and share your videos
- Headphone jack (headphones not included) to enjoy your videos in any setting
- Flip Video Tripod
- Flip Video Power Adapter
- FlipShare TV
- Gorillapod Video Tripod (Black/Blue)
- AmazonBasics Quilted Case for Small Electronics Including Cameras, Mobile Phones, and GPS Units (Black)
Digital Cameras Photo Reviews of Flip SlideHD Video Camera - White, 16 GB, 4 Hours
Customer Review: My First Flip But Probably Last Because of Customer Support
Summary: 2 Stars
I've never owned a Flip, but had received a gift certificate for a SlideHD as a birthday gift. So I headed over to (TheFlip.com) and ordered it up. The order process went smoothly, although their website seemed a little slow. As part of the order process, you can customize your unit from the list of graphics they present, or even upload your own design. A pretty neat feature and didn't cost any extra.
I received the unit just in time for my Memorial Day vacation and was ready to have an easy, convenient way to record interesting events during my trip.
The software that comes with it installed without an issue on my Windows 7 laptop and anytime I plug the SlideHD in to my USB, the app starts with no problem and presents videos that have been recorded. I've mostly used their software to pull the videos to my laptop and haven't really used any of their FlipShare bits. My workflow is more to upload a video to YouTube or to FaceBook.
As I began using the unit, it seemed like anytime I recorded for awhile either in short chunks, or a longer movie, the unit would begin to lockup. The only way out was to hold the power button down and wait 5 seconds for a hard reset. At first I thought it was just a fluke, but it's pretty consistent. If I set the unit to record and just let it run, I get close to 5 mins before lockup and then if I restart the unit and start recording again, I only get about 1 min if lucky. Also, every time the unit locks up, you lose whatever it was recording at the time.
There were a bunch of times I experienced this lockup during my vacation where I missed opportunities of recording my kids doing something due to this lockup. It was REAL annoying!
I had opened a support ticket and can say sadly that customer support is TERRIBLE. At this point, I wouldn't recommend the device to a friend just because of the poor customer support. I'm suspecting I got a lemon since I don't see more reports on the web of this lockup, so I'll probably be returning it for a new device if I can ever get customer support to respond. they don't issue an RMA until you go through the support channel.
I have included my current support ticket for anyone interested to see what I mean by poor customer support and will update my review if anything is added to the ticket.
Discussion Thread
Customer (William Devine) 05/30/2010 08:31 AM
Hello,
I just recently got a Flip SlideHD and works great with the exception that if I am recording for chunks of time either by stopping/starting over a period of time or recording one long segement, the device locks up where the video display shows whatever was recording at the time of lockup and the front still has the red lights on like it's recording still. However, the only way to get out of this situation is to hold down the power button for 10 seconds to cause a reset. At that point, whatever you were recording when it locked up is gone.
Do you have any suggestions on how to prevent or fix the issue I'm seeing?
thank you,
Bill Devine
Customer (William Devine) 05/30/2010 06:50 PM
(I removed the serial number, my address etc that they asked for since it's personal info)
Model Number: S1240W
Serial Number: xxxxxxx
Computer OS: Windows 7
Name: William Devine
Address - Street:
City: xxxxxxxx
State/Province & Postal Code: xxxxx
Phone: xxxxx
Email:
Place of purchase: TheFlip.com
Date of purchase: 5/14/2010
Problems with camcorder: I just recently got a Flip SlideHD and works great with the exception that if I am recording for chunks of time either by stopping/starting over a period of time or recording one long segement, the device locks up where the video display shows whatever was recording at the time of lockup and the front still has the red lights on like it's recording still. However, the only way to get out of this situation is to hold down the power button for 10 seconds to cause a reset. At that point, whatever you were recording when it locked up is gone.
Response (Flip Video Support) 05/30/2010 11:31 AM
Dear William,
Please send us the following information so that we may provide the next steps for troubleshooting your issue.
Model Number:
Serial Number:
Computer OS:
Name:
Address - Street
City
State/Province & Postal Code
Phone:
Email:
Place of purchase
Date of purchase:
Problems with camcorder:
Upon receipt of the above information, we will provide you the next steps needed to attempt a resolution for you.
We apologize for any inconvenience this may have caused and look forward to hearing from you.
Thank you,
Flip Video Support
Customer (William Devine) 06/07/2010 11:58 AM
Any updates on this? I provided the information you requested and have not heard anything back. I'm still experiencing the lock-ups I mentioned above and it's pretty annoying when you lose a moment you wanted to capture due to a lockup.
Thank you,
Bill
Customer (William Devine) 06/08/2010 12:57 PM
I still haven't heard anything on this. Let's not forget the pledge! LOL
Customer Support Pledge
We will respond to emails within 4 hours during regular hours of operation: 7AM-7PM PST M-F, 10AM-6PM PST Sat/Sun or you may call 888-222-6689
Seriously, is this a problem you've been seeing, or do I just have a defective unit? This almost seems heat related. If I let it start recording after not using for awhile, I'll get about 4:51 in before it freezes. If I then do the hard reset holding down the power button for 5 seconds, and repeat the process, I only get about a min recorded if I'm lucky before it locks up. In all lockup cases, whatever was being recorded isn't saved.
Thank you for your time,
Bill
Description of Flip SlideHD Video Camera - White, 16 GB, 4 Hours
Shoot and Share Video Camera with 3-inch High Resolution TouchscreenCamcorders
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