D-Link DGE-530T 10/100/1000 Gigabit Desktop Adapter
by D-Link Systems, Inc.
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Category: Personal Computer
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Digital Photo Product Details
Manufacturer: D-Link Systems, Inc.Brand: D-Link
Edition: Electronics
Audio: English (Original Language); French (Original Language)
Format: CD
Platform: Windows
Model: DGE-530T
Publisher: D-Link Systems, Inc.
Studio: D-Link Systems, Inc.
Music Label: D-Link Systems, Inc.
Product features:
- Connect to a Wired Network and Surf the Web with Your Desktop PC
- Windows® Automatically Detects the Adapter for Easy Installation
- Designed for VoIP, Extreme Gaming, Transferring Music, Video, and Large Files
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- Belkin R6G088-R-10 10Pack RJ45 Modular Connector Kit For 10BT Patch Cables
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Digital Cameras Photo Reviews of D-Link DGE-530T 10/100/1000 Gigabit Desktop Adapter
Customer Review: Unacceptable At Any Speed
Summary: 1 Stars
Our company was looking to increase our networks bandwidth for our Microsoft Access databases. Our solution was to increase the NIC cards from a 10/100 card to a Gigabit card (D-Link DGE-530T) for 2 of our 9 workstations and our Windows NT based server and a Netgear Gigabyte switch to connect them. The installation of the cards onto the workstations and to the server was uneventful. We immediately noticed an improvement in the speed and patted each other in the backs for overcoming another obstacle that life had thrown at us.
Several months later, one of our employees noticed that several records had mysteriously gone missing from the database. I, being the programmer and designer of the custom built database, investigated the problem and found that the claim of the missing records was not only true, but "impossible". The records were deleted in a way that just didn't make sense. Further investigation into the matter only supported my inability to comprehend the loss of data. Ultimately, I surrendered and decided that the event must have been a fluke.
Several months later, another employee noticed that the same thing had occurred. There was data missing, once again, in the same mysterious manner as before. This would be followed by an additional 4 times (each being spontaneous discoveries, with no errors or server failures to warn that something had gone wrong). We called out IT guy back to evaluate the problem. He decided to change the Ethernet switch connecting the computers to the server and to bypass the gigabyte switch that the two workstations and the server were using. On my behalf, I decided to build a small application that would monitor the number of records in our database and backup the data at regular intervals all day and night (checking every minute). The program would sound an audible alarm telling us when records were suddenly missing. Several more instances of missing data would occur after this. Again, no warning other than the one that I had built would notify us that something had gone wrong. The only clue we picked up on, was that the events would occur during working hours, and not in the middle of the night. Yet we still could not find any mistake.
After further evaluation with our IT guy, we decided to upgrade our server from Windows NT to Windows Server 2003. Yet the problem persisted. One day, while sitting at the workstation with the gigabyte card (lets call it CompA), I decided to move a file from another workstation (lets call it CompB) to another folder on that same computer (CompB) by cutting and pasting it through windows explorer. As soon as I clicked on the "Paste" option on the screen, CompA shut down (hard reboot ... a.k.a. power cycled) without any error message, blue screen of death, or properly saving its settings. At this point, I remembered this same occurrence happening several weeks before on the same computer (CompA) prior to upgrading our server to Windows Server 2003. When the computer rebooted, I tried it again, and again, and again. Each time, the computer would reboot. I went over and tried it with CompC (the 2nd workstation that had the gigabyte card installed) and was met with the same response. I was also able to identify another trigger for such an occurrence: If I created a new file (say a text file) on the remote computer and renamed it, it too would cause my computer to reboot. I checked to see if there was anything online about such an occurrence, but found nothing. I double checked to see if we had the latest drivers for the card (which we did) and for Windows 2000 (which we also did). I checked for viruses and spyware but found nothing, as expected. Both workstations (both Dells but of different years and models) had Windows 2000 with Service Pack 4 and would not cause the same problem when we reinstalled the old NIC cards. At this point I was thoroughly convinced that the cards were at fault.
I contacted D-Link for tech support. I was met by multiple levels of technicians who were amazed to hear that this was happening. One by one, I went up the ladder to a level 3 technician (claiming to be the highest level). We systematically tried to isolate the problem, we updated the BIOS, changed the speed of the card from 1 gigabyte to 10/100 megabyte, uninstalled and reinstalled the card, moved the card to a third computer, and all to no avail. Finally the technician gave up and said that he would give me the RMA number for the card. But he then proceeded to tell me that only one card of the three would receive an RMA. Upon complaining that all three cards were causing the same problem on multiple computers, he bumped me again to another company representative that works in the returns department to help me. At this point, he proceeded to tell me that the RMA would only allow me to return the "defective cards" and replace them with new cars!!! I warned the gentleman at the returns department that he wanted me to return a card that was not defective, but that had a "design flaw" (either software of hardware).
As you can imagine, I was irate by this point having spent more hours on the issue than I would like to count. The cards themselves only cost us $30.00 each (total of $90.00). As an independent contractor I was billing my client more per hour than the cost of each card. I warned the gentleman at the returns department that I would go online and protest on every website that rates their product. He was unimpressed. Needless to say, I gave up. Pursuing the issue did not make financial sense. We trashed the cards and went back to the 100 megabyte cards originally on the workstations and the server. I will never buy D-link products again, not because of a defective NIC card, but because the company would not stand behind its product. There is more to life than giving a company a second chance to make your life miserable.
Description of D-Link DGE-530T 10/100/1000 Gigabit Desktop Adapter
10/100/1000 Gigabit Desktop AdapterDigital Cameras & Photo Categories
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